At TheLazzyKoala, we are dedicated to delivering top-notch products and exceptional customer service. We recognize that there may be occasions when you need to return or exchange a product, and to ensure a smooth and transparent process, we have established the following policy:
Return and Exchange Eligibility:
- We offer a “no questions asked” replacement policy on select products. If you receive a defective or damaged item, you can request a replacement within 4 days of delivery.
- For other products and categories, eligibility for return and exchange is subject to the seller/brand policy. We advise you to carefully read the product description and check eligibility before making a purchase. You can also contact our customer support to confirm eligibility before buying.
- If you wish to return or exchange a product after 4 days of delivery, you may not qualify for a full refund. In such cases, we can offer you a store credit for the amount, which you can use for future purchases on our website.
Return and Exchange Process:
- To initiate a return or exchange request, please contact our customer service team via email or phone within 4 days of delivery.
- We will assist you through the process and provide you with all necessary details and instructions.
- Return shipping costs are to be covered by the customer in case of return/exchange.
- Please ensure that the product is in its original condition, unused, and with all tags and packaging intact.
- We will arrange for the pickup of the product from your location and initiate the refund or replacement process based on eligibility.
Refund Policy:
- For eligible products, we will initiate the refund process upon receiving the product and verifying its condition.
- Refunds will be processed within 7 business days of receiving the product, and the amount will be credited to the original payment method.
- Please note that the refund amount may vary based on the payment method and applicable taxes, discounts, and shipping costs. Shipping costs will be deducted from the refund amount.
We hope that our return and exchange policy instills confidence in your shopping experience with us. If you have any questions or concerns, please feel free to contact our customer service team, and we will be happy to assist you.
Simply contact us at 9987824040, and our customer executive will assist you with the exchange or cancellation of your order.